Terms of service

Terms of Service

Last updated: May 11, 2026

Welcome to Evina. These Terms of Service govern your access to and use of our website, products, services, content, and all related platforms operated by Evina.

By accessing our website, browsing products, creating an account, or placing an order, you agree to comply with and be legally bound by these Terms of Service.

If you do not agree with any part of these terms, you should discontinue use of our website and services immediately.

1. Introduction

Evina is a skincare brand committed to offering high-quality skincare products and customer experiences.

These Terms of Service constitute a legally binding agreement between:

  • Evina,
  • and all visitors, customers, users, purchasers, or anyone accessing our website and services.

These terms apply to:

  • website browsing,
  • account creation,
  • purchases,
  • promotional participation,
  • customer interactions,
  • and all related activities connected to our services.

2. Eligibility to Use Services

By using our website, you represent and confirm that:

  • you are legally capable of entering into binding agreements,
  • the information you provide is accurate and complete,
  • and your use of our services does not violate any applicable laws or regulations.

Evina reserves the right to refuse service, terminate accounts, or cancel orders at its discretion if any misuse, fraudulent activity, or policy violation is suspected.

3. Account Responsibilities

Customers may choose to create an account for easier access to orders, tracking, and future purchases.

You are responsible for:

  • maintaining account confidentiality,
  • protecting login credentials,
  • restricting unauthorized access,
  • and ensuring account activity remains secure.

You agree to accept responsibility for all activities conducted through your account.

Evina shall not be responsible for losses resulting from:

  • password sharing,
  • unauthorized account access,
  • or customer negligence.

4. Product Information

Evina strives to provide accurate product descriptions, ingredient details, usage instructions, images, and pricing information.

However:

  • product packaging may occasionally vary,
  • screen colors may differ by device,
  • and minor description differences may occur.

We do not guarantee that:

  • all information will always remain completely error-free,
  • uninterrupted,
  • or current at every moment.

Evina reserves the right to:

  • modify product details,
  • discontinue products,
  • update pricing,
  • or revise website content without prior notice.

5. Skincare Disclaimer

Skincare results may vary from person to person depending on:

  • skin type,
  • lifestyle,
  • allergies,
  • environmental conditions,
  • hormonal changes,
  • and personal sensitivity.

Evina does not guarantee:

  • identical results for every customer,
  • medical outcomes,
  • or suitability for all skin conditions.

Customers are advised to:

  • review ingredient lists carefully,
  • perform patch tests,
  • and consult professionals where necessary.

Our products are not intended to diagnose, treat, cure, or prevent medical conditions unless explicitly stated in accordance with applicable laws.

6. Orders & Acceptance

All orders placed through the website are subject to:

  • product availability,
  • payment verification,
  • quality checks,
  • fraud review,
  • and operational approval.

Receiving an order confirmation does not automatically constitute final acceptance of the order.

Evina reserves the right to:

  • refuse orders,
  • limit quantities,
  • cancel suspicious transactions,
  • or reject bulk purchasing activity.

In cases of cancellation after payment, eligible refunds may be processed accordingly.

7. Pricing & Payment

All prices displayed on the website are subject to change without prior notice.

Prices may occasionally contain:

  • typographical errors,
  • system-related inaccuracies,
  • or pricing discrepancies.

Evina reserves the right to correct such errors even after an order is placed.

Payments may be processed through authorized third-party payment providers.

Customers agree to provide:

  • valid payment information,
  • authorized payment methods,
  • and accurate billing details.

Fraudulent transactions may lead to:

  • order cancellation,
  • account suspension,
  • or legal reporting where applicable.

8. Shipping & Delivery

Shipping and delivery timelines are estimates only and may vary due to:

  • courier operations,
  • location accessibility,
  • weather conditions,
  • public holidays,
  • or unforeseen circumstances.

Customers are responsible for providing accurate shipping details.

Evina shall not be responsible for delivery issues arising from:

  • incorrect addresses,
  • customer unavailability,
  • or courier-related delays outside reasonable control.

Additional details regarding shipping are governed by our Shipping Policy.

9. Returns, Refunds & Replacements

Returns and refunds are subject to our Refund & Return Policy.

Due to the hygiene-sensitive nature of skincare products:

  • certain products may not qualify for return,
  • opened or used products may be rejected,
  • and verification may be required before refund approval.

Approved refunds are generally processed within 5–7 business days after the returned product is received and inspected.

Evina reserves the right to:

  • reject fraudulent claims,
  • limit repeated abuse,
  • or deny requests violating our policy terms.

10. Promotional Offers & Discounts

Promotional campaigns, discount codes, giveaways, and special offers may occasionally be available.

Such offers:

  • may have limited validity,
  • may not combine with other offers,
  • and may carry specific eligibility conditions.

Evina reserves the right to:

  • modify,
  • suspend,
  • or terminate promotions

without prior notice.

Misuse of discount systems or promotional abuse may result in:

  • order cancellation,
  • account restrictions,
  • or denial of future offers.

11. Intellectual Property Rights

All intellectual property associated with Evina, including but not limited to:

  • logos,
  • product names,
  • branding,
  • designs,
  • graphics,
  • images,
  • videos,
  • written content,
  • website layout,
  • and marketing materials

remains the exclusive property of Evina unless otherwise stated.

Unauthorized reproduction, copying, resale, distribution, modification, or commercial exploitation is strictly prohibited.

12. Prohibited Activities

Users agree not to:

  • misuse the website,
  • engage in fraudulent transactions,
  • interfere with website security,
  • distribute malicious software,
  • attempt unauthorized access,
  • scrape website data,
  • impersonate others,
  • or violate applicable laws.

Evina reserves the right to:

  • investigate suspicious behavior,
  • restrict access,
  • suspend accounts,
  • or pursue legal remedies where necessary.

13. User Content & Reviews

Customers may voluntarily submit:

  • reviews,
  • feedback,
  • testimonials,
  • images,
  • or suggestions.

By submitting such content, customers grant Evina a non-exclusive right to:

  • use,
  • reproduce,
  • publish,
  • display,
  • and distribute such content for business and marketing purposes.

Evina reserves the right to remove content that:

  • is misleading,
  • offensive,
  • unlawful,
  • abusive,
  • defamatory,
  • or violates applicable standards.

14. Third-Party Services & Links

Our website may contain integrations, tools, advertisements, or links connected to third-party platforms.

Evina does not control third-party services and shall not be responsible for:

  • external website content,
  • third-party privacy practices,
  • payment failures,
  • or external service disruptions.

Customers interact with third-party services at their own discretion and risk.

15. Website Availability

While we strive to maintain uninterrupted service, Evina does not guarantee that the website will always remain:

  • available,
  • secure,
  • uninterrupted,
  • or error-free.

Website access may occasionally be affected by:

  • maintenance,
  • technical failures,
  • server issues,
  • cyber incidents,
  • or operational interruptions.

Evina reserves the right to suspend or modify website functionality without prior notice.

16. Limitation of Liability

To the fullest extent permitted under applicable laws, Evina shall not be liable for:

  • indirect damages,
  • incidental losses,
  • loss of profits,
  • allergic reactions,
  • personal dissatisfaction,
  • shipping delays,
  • data loss,
  • or consequential damages arising from use of our products or services.

Our maximum liability shall not exceed the value of the purchased product in dispute.

17. Indemnification

Users agree to indemnify and hold harmless Evina, its affiliates, employees, partners, and representatives from claims, liabilities, damages, losses, or expenses arising from:

  • misuse of services,
  • policy violations,
  • unlawful activity,
  • or breach of these Terms of Service.

18. Force Majeure

Evina shall not be held responsible for delays or failures caused by circumstances beyond reasonable control, including:

  • natural disasters,
  • pandemics,
  • transportation failures,
  • cyberattacks,
  • government restrictions,
  • internet outages,
  • strikes,
  • or operational disruptions.

19. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the applicable laws of India.

Any disputes arising from use of our website or services shall be subject to the appropriate jurisdiction and legal processes under applicable law.

20. Changes to Terms

Evina reserves the right to:

  • update,
  • revise,
  • modify,
  • or replace

these Terms of Service at any time without prior notice.

Continued use of the website after updates constitutes acceptance of revised terms.

Customers are encouraged to review this page periodically.

21. Termination

Evina reserves the right to terminate or suspend user access without prior notice if:

  • policy violations occur,
  • fraudulent activity is suspected,
  • abusive conduct is identified,
  • or legal obligations require such action.

Termination may result in:

  • cancellation of orders,
  • restricted account access,
  • or denial of future services.

22. Entire Agreement

These Terms of Service, together with associated policies including:

  • Privacy Policy,
  • Shipping Policy,
  • and Refund & Return Policy,

constitute the complete agreement between customers and Evina regarding website usage and purchases.

23. Contact Information

For questions regarding these Terms of Service, customers may contact Evina through the official communication channels provided on our website.

We will make reasonable efforts to respond to genuine concerns professionally and within an appropriate timeframe.