Shipping policy

Shipping Policy

Last updated: May 11, 2026

At Evina, we are committed to providing a smooth, reliable, and secure delivery experience for all customers. This Shipping Policy outlines how orders are processed, shipped, delivered, and handled after dispatch.

By placing an order through our website, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing Time

All orders placed on the Evina website are subject to order verification, quality checks, packaging confirmation, and payment authorization before shipment.

Orders are generally processed within:

  • 1–2 business days from order confirmation

Orders placed:

  • on weekends,
  • public holidays,
  • during high-demand periods,
  • or during promotional sales

may require additional processing time.

Evina reserves the right to delay processing in situations involving:

  • incomplete customer information,
  • payment verification issues,
  • product availability concerns,
  • operational disruptions,
  • or suspected fraudulent activity.

Customers will be notified whenever significant delays occur.

2. Shipping Timeline

Once dispatched, orders are generally delivered within:

  • 3–5 business days

Delivery timelines may vary depending on:

  • customer location,
  • courier availability,
  • weather conditions,
  • logistics disruptions,
  • regional restrictions,
  • or unforeseen operational circumstances.

Remote areas or certain regions may require additional delivery time.

While we strive to ensure timely deliveries, Evina does not guarantee fixed delivery dates and shall not be held liable for delays caused by third-party courier services or circumstances beyond our control.

3. Shipping Locations

Evina currently ships across eligible serviceable locations within India.

At this time, international shipping availability may vary depending on operational capabilities and shipping partner support.

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

Evina shall not be responsible for:

  • failed deliveries,
  • lost shipments,
  • or delays

resulting from incorrect or incomplete shipping information provided by customers.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Evina may occasionally offer:

  • free shipping promotions,
  • limited-time delivery offers,
  • or minimum-order shipping benefits.

Such promotional shipping offers may:

  • have limited validity,
  • apply only to specific regions,
  • or require minimum purchase values.

Evina reserves the right to modify shipping charges without prior notice.

5. Order Tracking

Once an order is shipped, customers may receive:

  • shipment confirmation,
  • tracking details,
  • courier partner information,
  • or delivery notifications

through email, SMS, or other available communication channels.

Tracking updates are dependent on courier partner systems and may occasionally experience delays.

If tracking information does not update immediately, customers are advised to wait for the courier system to refresh.

6. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning the package.

Customers are requested to:

  • remain available at the provided delivery address,
  • answer courier communication when possible,
  • and cooperate with delivery personnel.

If delivery fails repeatedly due to:

  • customer unavailability,
  • incorrect address,
  • refusal to accept order,
  • or unreachable contact details,

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

7. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and eligible orders.

Evina reserves the right to:

  • restrict COD availability,
  • deny COD access,
  • or require prepaid payment

based on:

  • order history,
  • high return rates,
  • operational limitations,
  • or risk assessment.

Customers placing COD orders are expected to accept delivery responsibly.

Repeated order refusals may lead to:

  • account restrictions,
  • blocked COD access,
  • or cancellation of future orders.

8. Damaged or Tampered Packages

Customers are advised to inspect packages at the time of delivery.

If the package appears:

  • damaged,
  • leaking,
  • opened,
  • tampered with,
  • or visibly compromised,

customers should:

  • avoid using the product,
  • capture clear images/videos,
  • and contact our support team immediately.

Claims regarding damaged shipments should preferably be reported within 48 hours of delivery.

Failure to report issues within a reasonable timeframe may affect claim eligibility.

9. Delayed Deliveries

Although Evina aims to deliver all orders within estimated timelines, delays may occasionally occur due to:

  • courier operational issues,
  • weather disruptions,
  • transportation restrictions,
  • natural disasters,
  • political disturbances,
  • public holidays,
  • peak sale periods,
  • or other unforeseen events.

Estimated delivery timelines are indicative only and should not be considered guaranteed commitments.

Evina shall not be held liable for losses, damages, or inconveniences arising from shipping delays outside our reasonable control.

10. Lost Shipments

In rare cases where a shipment is marked delivered but not received, customers should notify our support team promptly.

Evina may coordinate with courier partners to investigate such cases.

Resolution timelines may vary depending on:

  • courier investigation procedures,
  • delivery confirmation records,
  • GPS verification,
  • or proof of delivery provided by logistics partners.

Evina reserves the right to determine the appropriate resolution based on investigation outcomes.

11. Address Changes

Once an order is processed or dispatched, shipping address modifications may not always be possible.

Customers are strongly advised to review all shipping details carefully before placing orders.

Evina shall not be responsible for delivery issues resulting from customer-provided incorrect information.

12. Packaging Standards

All products are packed carefully using commercially reasonable packaging methods intended to maintain product quality and safety during transit.

However, minor external packaging wear caused during transportation may occasionally occur and may not qualify as product damage.

13. Force Majeure

Evina shall not be held responsible for shipping failures or delays caused by events beyond reasonable control, including but not limited to:

  • natural disasters,
  • floods,
  • fires,
  • pandemics,
  • transportation strikes,
  • government restrictions,
  • internet failures,
  • logistics interruptions,
  • war,
  • or civil disturbances.

In such situations, delivery timelines may be extended accordingly.

14. Customer Responsibility

Customers are responsible for:

  • providing accurate contact information,
  • ensuring availability during delivery,
  • verifying product details before ordering,
  • and reviewing shipping terms before purchase.

Any losses arising from inaccurate information or customer negligence shall remain the customer’s responsibility.

15. Policy Updates

Evina reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically to remain informed about our latest shipping practices and procedures.

16. Contact Information

For shipping-related concerns, delivery assistance, or order support, customers may contact our support team through the official contact channels available on our website.

Our team will make reasonable efforts to assist customers promptly and professionally.