Privacy policy
Privacy Policy
Last updated: May 11, 2026
At Evina, protecting your privacy and personal information is extremely important to us. This Privacy Policy explains how we collect, use, process, store, protect, and disclose information when customers visit or make purchases through our website.
By accessing our website, placing an order, or using our services, you agree to the terms outlined in this Privacy Policy.
If you do not agree with any part of this policy, please discontinue use of our website and services.
1. Introduction
Evina is committed to maintaining transparency regarding the collection and handling of customer information.
This Privacy Policy is intended to help users understand:
- what information we collect,
- why we collect it,
- how it is used,
- how it is protected,
- and what rights customers may have regarding their information.
We make commercially reasonable efforts to ensure that customer information is handled responsibly and securely.
2. Information We Collect
We may collect various categories of information from customers depending on how they interact with our website and services.
A. Personal Information
Personal information may include:
- full name,
- email address,
- mobile number,
- shipping address,
- billing address,
- payment-related details,
- and account credentials.
This information is generally collected when customers:
- place orders,
- create accounts,
- subscribe to newsletters,
- contact customer support,
- or participate in promotional activities.
B. Transaction Information
We may collect information related to purchases, including:
- products ordered,
- order value,
- payment status,
- shipping details,
- and transaction history.
Payment information may be processed securely through third-party payment gateways.
Evina does not typically store complete debit card, credit card, or banking credentials on its servers.
C. Technical & Device Information
When customers visit our website, certain technical data may automatically be collected, including:
- IP address,
- browser type,
- operating system,
- device identifiers,
- referral URLs,
- website interaction data,
- and browsing activity.
This information helps improve website functionality, security, and user experience.
D. Cookies & Tracking Technologies
Our website may use:
- cookies,
- tracking pixels,
- analytics tools,
- session technologies,
- and similar technologies
to enhance website performance and customer experience.
Cookies may help us:
- remember user preferences,
- analyze traffic,
- improve functionality,
- personalize experiences,
- and measure marketing effectiveness.
Customers may disable cookies through browser settings; however, certain website features may not function properly afterward.
3. How We Use Your Information
Evina may use customer information for legitimate business purposes, including:
- processing and fulfilling orders,
- managing customer accounts,
- providing customer support,
- verifying transactions,
- preventing fraud,
- improving products and services,
- enhancing website functionality,
- sending order updates,
- providing promotional communications,
- conducting analytics,
- and maintaining operational security.
We may also use collected information to:
- understand customer preferences,
- improve product recommendations,
- optimize user experience,
- and develop future business strategies.
4. Marketing Communications
Customers may receive:
- promotional emails,
- product updates,
- newsletters,
- offers,
- or marketing communications
from Evina after interacting with our website or services.
Customers may unsubscribe from promotional communications at any time using the unsubscribe option available in such communications.
Even after opting out of marketing messages, customers may still receive:
- transactional emails,
- order confirmations,
- shipping updates,
- or important account-related notifications.
5. Sharing of Information
Evina does not sell customer personal information to third parties.
However, customer information may be shared with trusted third-party service providers where necessary for operational purposes, including:
- payment gateways,
- courier partners,
- logistics providers,
- analytics services,
- customer support tools,
- marketing platforms,
- website hosting services,
- and fraud prevention systems.
Such third parties are expected to process information responsibly and only for authorized business purposes.
6. Third-Party Services
Our website may integrate or contain links to third-party platforms or services.
These may include:
- payment providers,
- social media platforms,
- analytics tools,
- advertising services,
- or embedded external content.
Evina does not control the privacy practices of third-party websites or services.
Customers are encouraged to review the privacy policies of external platforms before interacting with them.
7. Data Security
Evina implements commercially reasonable technical, administrative, and organizational measures intended to protect customer information from:
- unauthorized access,
- misuse,
- disclosure,
- alteration,
- or destruction.
Security measures may include:
- encryption,
- secure servers,
- limited-access systems,
- monitoring tools,
- and authentication procedures.
However, no online platform or internet transmission can be guaranteed completely secure.
Customers acknowledge that they share information at their own risk.
8. Payment Security
Payments made through our website may be processed using secure third-party payment gateways.
Evina does not typically retain full payment card details on internal systems.
Customers are advised to:
- use secure internet connections,
- avoid sharing OTPs,
- protect account credentials,
- and report suspicious activity immediately.
9. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account credentials.
Evina shall not be responsible for unauthorized account activity resulting from:
- password sharing,
- weak passwords,
- customer negligence,
- or unauthorized device access.
Customers are encouraged to:
- use strong passwords,
- regularly update credentials,
- and secure personal devices.
10. Retention of Information
We may retain customer information for as long as reasonably necessary for:
- business operations,
- legal compliance,
- dispute resolution,
- fraud prevention,
- tax obligations,
- and recordkeeping purposes.
Retention periods may vary depending on the nature of information and applicable legal requirements.
11. Children’s Privacy
Evina’s website and services are not intentionally directed toward individuals below the age required under applicable laws.
We do not knowingly collect personal information from children without appropriate legal authorization.
If we become aware that information belonging to minors has been collected improperly, reasonable efforts may be made to delete such information.
12. Customer Rights
Depending on applicable laws and regulations, customers may have rights regarding their personal information, including:
- requesting access,
- requesting correction,
- requesting deletion,
- objecting to processing,
- or withdrawing consent where applicable.
Evina may require verification before processing such requests.
Certain requests may be subject to:
- legal obligations,
- operational requirements,
- or legitimate business interests.
13. Analytics & Advertising
Evina may use analytics and advertising tools to:
- understand customer behavior,
- improve website performance,
- optimize marketing campaigns,
- and personalize user experiences.
Third-party advertising partners may use cookies or similar technologies to deliver relevant advertisements across platforms.
Customers may manage advertising preferences through browser or platform settings where available.
14. Intellectual Property & Website Protection
All website content, including but not limited to:
- branding,
- product descriptions,
- images,
- graphics,
- logos,
- text,
- and website materials
remain the intellectual property of Evina unless otherwise stated.
Unauthorized copying, misuse, reproduction, or commercial exploitation of website materials may violate applicable laws.
15. Limitation of Liability
While Evina makes reasonable efforts to protect customer information, we do not guarantee that:
- the website will always remain secure,
- systems will remain error-free,
- or unauthorized breaches will never occur.
Evina shall not be liable for:
- indirect losses,
- third-party cyberattacks,
- customer negligence,
- unauthorized account access,
- or internet-related security failures beyond reasonable control.
16. Changes to This Privacy Policy
Evina reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
Customers are encouraged to review this page periodically to stay informed regarding our latest privacy practices.
17. Consent
By accessing our website, creating an account, placing orders, or interacting with our services, customers acknowledge that they have read, understood, and agreed to this Privacy Policy.
18. Contact Information
For questions, concerns, or privacy-related requests, customers may contact Evina through the official communication channels provided on our website.
We will make reasonable efforts to address legitimate concerns in a timely and professional manner.